You can have an Instawall or photo print made on:

• Dibond Aluminium: a matte finish with an industrial look.
• Plexiglass: a glossy end result where the colours really stand out.
• Glass: museum-quality material where the colours are optimally showcased.
• Poster: produced on 240 gr/m2 premium photographic paper, printed with a fine-art photo printer for the best print quality.
• Framed prints with passe-partout: a print on 240 gr/m2 paper, printed with a fine-art photo printer, with a bright white passe-partout and a wooden photo frame.
  
  

Complete your unique Instawall or photo enlargement with our accessories:

• Wooden poster strip: handmade wooden hanging systems, perfect for our posters.
• Wooden tray frame: the finishing touch for your Instawall or photo enlargement.
• Wooden photo block: easily display your Instawall or photo print.
• Poster clips: metal clips to hang your posters.

We deliver standard in the Netherlands, Belgium, Germany and Austria. Would you like your Instawall delivered somewhere else? Please contact us - we'll be happy to help.

After your order is ready in our production, you will receive an email from us with a track & trace link. Via www.postnl.nl you can track your package with the tracking number from that email.

Are you ordering a large format? Then we deliver via an overnight courier. They will send you an email one day in advance with the planned delivery time.

Do you have an account on our site? Then you can also always check the status of your order there. Always up to date, which is nice.

No, unfortunately. Collection is not possible at the moment. However, we will ensure that your Instawall is delivered safely and quickly to your home.

With love and care. Your Instawall is carefully packed in sturdy, protective art packaging. This ensures your wall decoration arrives safely, without scratches or damage – ready to hang and enjoy.

If you only use part of your voucher, the remaining amount will unfortunately be forfeited automatically. Tip: choose something nice that uses the full value - that way you'll get the most out of your gift.

No, a voucher cannot be exchanged for cash. But hey – you can use it for something beautiful on your wall. And isn't that much nicer?

Your voucher is valid on all Instawall products. Whether you go for an aluminum wall decoration, wooden blocks or a stylish frame – you choose, your voucher counts.

First, check if you've entered the code correctly – it's case-sensitive and should not contain spaces. Also, check if there are any conditions, such as a minimum order value or a valid period (this will be on your voucher).

Still having trouble? Our customer service team will be happy to help you. Together we'll fix it.

Instawalls and photo prints are printed in the color profile Adobe SRGB (for posters) and Adobe RGB 1998 (for aluminum, plexiglass and glass). If you are unsure about the correct color profile of your photos, please feel free to contact us.

Please note that photographers sometimes provide photos with the Pro Photo color profile. If we convert this color profile to our settings, the colors may differ.
Therefore, in case of doubt, always contact us. 

Is your order incomplete? Please contact our customer service immediately – we will resolve it quickly and carefully for you.

Please note: products of different sizes or packaging may be shipped separately. So, the rest of your order might still be on its way.

Oh, that shouldn't happen, of course! Report the damage to our customer service as soon as possible. Take clear photos of the damaged product and the packaging – this way we can see what went wrong. Important: do not simply return the product. We will first assess the situation together and then provide a suitable solution. Don't worry, we'll fix it.

Is your order not quite right? Please check the invoice first to see if everything has been processed correctly. If something has indeed gone wrong, please contact our customer service immediately. We will ensure that it is resolved quickly and efficiently.

Colours may sometimes appear different from what you see on your screen – this is due to your monitor settings. Our printers are precisely calibrated and will print your photo exactly as you provided it.

Still notice a significant colour difference? Please contact our customer service. Include a clear photo of your product, with a white sheet of paper next to it for reference. We will review it with you and work together to find a solution.

A blurry print is usually caused by low resolution or a blurry original photo. Our product designer will therefore always show you if the quality of your upload is suitable for the chosen format.

Please pay close attention to this when ordering – we cannot accept complaints arising from poor image quality. Are you in doubt? Contact us before you order. We're happy to help.

Did your accessories arrive damaged? Please contact our customer service within 14 days. We will ensure you receive replacement parts as soon as possible – without any hassle.

Our Instawalls are custom-made for you – with your photos, your size, your choices. Therefore, they fall under personalized products and are excluded from the right of withdrawal.

Are you unsure about something? Feel free to contact us before you order. We're happy to help you think it through.

Unfortunately not. Because your Instawall is custom-made for you – often with personal photos and to your specifications – returns are not possible.

However, if there's something wrong with your order, we will, of course, resolve it for you. Simply contact our customer service. We're happy to help you further.

Is your company located in the Netherlands or another EU country outside Germany? We can create a VAT-free order for you. To do this, please send us an email at info@instawall.nl with the following information:

• Company name
• Billing address
• Delivery address (if different)
• VAT number
• The desired items (including hanging system) and the quantity

Once we have received your details, we will contact you to finalize the order together.

PLEASE NOTE! Do not place the order yourself via the webshop - the prices always include VAT and we cannot adjust it afterwards!

Our photo products on aluminum, glass, and acrylic glass are delivered with a high-quality hanging system as standard. This is mounted during production, so you can immediately hang your Instawall or photo enlargement at home.

This is very easy with our hanging system, which we mount on the back of your print and which you then hang on the wall with one or two screws. If you don't want to drill holes in the wall, you can also opt for a rail system with which you can hang and move your wall decoration using the accompanying hanging hooks and cords. These rail systems are available at hardware stores and framers.

Your poster will look best in our handmade, wooden poster hanging systems. Of course, you can also hang the poster in other ways. Frame it, hang it with thumbtacks on a notice board, or use double-sided tape.

Only when purchasing the photo strip with a hanging system, you will receive a wooden hanging system. All other posters are delivered without a hanging system. A handmade wooden hanging system can be easily ordered separately

The available sizes for the wooden hanging system are 25, 60, 70, 80, 100, 120, and 140 centimeters. These are fixed sizes and unfortunately, deviations are not possible. Therefore, it is not possible to have a hanging system made in a different size.

Photos taken with a camera or phone are often of sufficient quality. At Instawall, we look at the number of pixels in a photo to determine its quality. Photos for a 'small' square in an Instawall must be at least 640x640 pixels. You will automatically receive a notification from us if the resolution of the photo used is too low.

Low-resolution photos will not print sharply. We therefore recommend replacing low-resolution photos with other photos. Do you still want to include the photo in your design, for example because the photo is very valuable to you? That is, of course, possible. However, be aware that the print quality of the photo will be less sharp than the print quality you are used to from Instawall.

Yes, absolutely! In our product designer, you can easily crop, move, or zoom in on your photo until everything looks just right. You have creative control – we ensure a perfect print.

Yes, absolutely! As a logged-in user, you can save your Instawall project online. To do this, create an account and click the 'save' button in the tool. You don't need to download any software to your computer; everything is easily done online.

This can be done in the preview and in the shopping cart.

An Instawall project and the photos you have uploaded with it will remain saved in your account for one month. Please note: the photos are linked to an Instawall project. If you want to create an Instawall of a different size, you will need to re-upload the photos. If you have ordered the photo project, the photos will no longer be visible in your account afterwards.

Have you been working on your Instawall for longer than a month and haven't saved it in the meantime? Then our system is forced to delete the photos. Due to our privacy guidelines, photos are not stored for longer than a month. If your project was created less than a month ago and your photos have still been deleted, it might help to log out and log back in, or to use a different internet browser. Please note that the photos are linked to an Instawall project. If you want to create an Instawall of a different size, you will need to re-upload the photos.

Yes, you can! You can upload photos directly from your computer, tablet, phone, Instagram, or another social media channel. So, you don't need Instagram to create an Instawall.

A printed Instawall or photo enlargement cannot be adjusted once it has gone into production.

You can upload photos up to 50 MB per file in our product designer. This is more than enough for razor-sharp prints, even at a large size. Please ensure your file is of good quality – this way your moment will be shown at its best.

For the best print result, save your photo in RGB or sRGB. Are you uploading something in a different color space? No problem – we will automatically convert it to RGB. Please be aware that this may lead to minor color differences. So: RGB in = top result out.